Policies
At Wooden Crate Creations we guarantee you a custom and unique gift giving
experience. This is why all of our baskets are made to order and topped off with a hand tied bow. By doing this we can guarantee that you are
sending or receiving a fresh basket.
Office Hours
Our hours are...
Monday-Friday 9:30am-4:30pm EST
If we are not available to
take your call please leave a message and we will return your call within 24 hours (Mon-Fri). Please remember that you can email or shop our
SECURE site 24 hours a day, 7 days a week.
Privacy Policy
Wooden Crate Creations will not disclose or sell our customer database to any
third party. All our orders whether placed by email, phone or on the website are confidential. We don't like it when this happens to us so we
won't do it to you!
Currency
All prices are quoted in Canadian dollars. All prices are before tax and shipping. These costs will be added
to the price of the basket at the time of ordering.
Payment
We currently accept Visa, Mastercard, American Express, cheque, money order or cash* (*See note on shipping). Please note, there will
be a $25.00 charge for NSF cheques.
Corporate & Custom Orders
We would be happy to work with your company on their gift giving needs. Allow us to design a basket that would suit your
business needs, including your corporate colours. You may also add any corporate promotional material to your baskets at no extra charge. Please call us at
905-725-3710 to discuss your needs further.
Replacements & Substitutions
In the event that a product may become unavailable we reserve the right to substitute it with a product of equal or greater
value. In the event that a container becomes unavailable we reserve the right to substitute it with a like container. It may be necessary to substitute chocolate products for other products during the warm summer months.
Thank you for choosing Wooden Crate Creations and we look forward to
being able to create a lasting and treasured memory for you!
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