Shipping

At Wooden Crate Creations orders are filled and shipped on a first come first served basis. Most orders are shipped out within 24-48 hours unless otherwise requested. More time for shipments may be required for custom or multiple orders. Shipping cannot be guaranteed during busy holiday times, but we will strive to have your baskets shipped within 72 hours. Orders being paid for by cash can only be shipped to the person ordering the basket as cash is due on delivery unless prior arrangements have been made.

Weekend Shipping

We currently do not offer weekend shipping. Orders placed before 5pm EST Friday will be shipped on Monday. Orders placed after 5:00pm EST on Friday and orders placed on the weekend will not be processed until Monday.

Shipping Charges

Please note that shipping fee per address. If you are shipping more than one basket to ONE address please give us a call and we will quote you the best shipping rate possible which is usually less than the price of sending the 2 baskets. Most deliveries within Durham Region will be hand delivered by our local courier.

Most of our deliveries are sent via FedEx Ground service.  Your shipping charges are based on the shipping destination, the weight and the size of the box.  Our shipping module is set up to link directly with FedEx.  The fee you see is the cost we are being charged (including the box and shipping supplies) by FedEx.  Local shipping via a local courrier is available to the following locations for a flat $12.00 fee.  Local Shipping areas are Oshawa, Courtice, Bowmanville, Whitby, Ajax, Pickering, Scarborough, Toronto, Etobicoke, Thornhill, Richmond Hill, Markham, Aurora, Newmarket, Concord, Woodbridge, Brampton & Mississauga.  Please note that shipping charges are per basket. Shipping times will vary from 1-5 business days after the basket is shipped depending on where the basket is being shipped to. 

Late Deliveries

We do everything possible to ensure that your baskets are delivered on time. If for some reason a basket is delivered late Wooden Crate Creations cannot be held responsible and no refund will be given for this. Unfortunatley once a basket has left us it is in the hands of a courrier company and we have no control over them or when they do their deliveries.

Deliveries & Re-deliveries

We will make every effort to deliver a basket the first time. In the case that there is no one home to receive a delivery we will make every attempt to leave the basket with a neighbour or in a secure area (front porch). Baskets that are shipped via FedEx may need a signature as proof of delivery. It will be up to the individual drivers as to whether or not they leave a basket that does not require a signature. If a basket is returned to us due to incorrect information making it undeliverable an additional cost will be charged to the customer for it to be redelivered. Please make sure all information is correct before placing an order. We sugest that you ship to a business address if possible as it is easier for our delivery professionals to deliver the basket as most deliveries are made during regular business hours.

Refunds

We want you our customers to be satisfied with your purchase. If your shipment appears to have been opened, damaged or tampered with in any way please let us know within 24 hours so that we may make a claim with the carrier and make arrangements for you to receive a new basket or a refund if needed. If for some reason you are not satisfied with your basket please call us within 48 hours of delivery of the basket and we will be glad to discuss your options with you. We will not accept any basket returns without a return authorization from Wooden Crate Creations first. Shipping costs (both the original and to send it back to us) are the responsibility of the customer and no refund will be given for this. Baskets must be in their original condition and packages must not be open. Please keep all packaging if your basket has arrived damaged as it may be required by the courrier company.

We are sorry but we cannot issue any returns due to the fact that the products inside the basket did not meet one's desired tastes.

Thank you for choosing Wooden Crate Creations and we look forward to being able to create a lasting and treasured memory for you!